Shipping Policy

At SENSO Fragrances, we aim to deliver your orders safely and efficiently across Egypt through our logistics partner, Egypt Post.

Order Processing

• Orders are reviewed and confirmed within 24 hours of placement via phone call or WhatsApp.
• After confirmation, your order is prepared and handed over to our shipping partner.
• Orders are usually dispatched within 1 business day after confirmation.

Delivery Time

We deliver across Egypt.

Estimated delivery times are:

• Cairo & Giza: 1–3 business days
• Other Governorates: 2–5 business days

Delivery times are estimates and may vary depending on the destination, holidays, promotional periods, shipping volume, or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on your delivery destination:

• Cairo & Giza: Starting from EGP 55
• Other Governorates: EGP 65–110, depending on the destination.

The exact shipping fee will be clearly displayed at checkout before you complete your order.

Shipping fees may change depending on the current rates of our shipping provider. The Egypt Post terms also state that service prices are subject to change with prior notice.

Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within Egypt.

Please make sure that your phone number and delivery address are accurate and that you are available to receive your order.

Our shipping partner is authorized to collect the applicable amount upon delivery where COD is available.

Delivery Attempts

If the first delivery attempt is unsuccessful, Egypt Post may make two additional delivery attempts, for a total of up to three delivery attempts.

Reasons for unsuccessful delivery may include:

• Incorrect or incomplete address
• Incorrect or unreachable phone number
• Customer unavailable to receive the order
• Failure to respond to delivery attempts

The reason for unsuccessful delivery may be recorded by the shipping provider.

Failed Delivery & Returned Orders

If an order cannot be delivered after the available delivery attempts, the shipment may be returned to our designated receiving location.

Shipments may also be returned when delivery cannot be completed because of inaccurate or insufficient customer information.

If a returned order needs to be shipped again, additional shipping charges may apply.

Order Tracking

Once your order has been shipped, tracking information may be shared with you via WhatsApp or SMS, depending on the shipping service.

Egypt Post's logistics platform provides shipment tracking for registered shipments.

Accurate Delivery Information

Please make sure your delivery information is complete and accurate, including:

• Full name
• Mobile phone number
• Governorate
• City / Area
• Detailed delivery address

SENSO is not responsible for delivery delays or failed delivery caused by inaccurate or incomplete information provided by the customer.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

WhatsApp: +20 1014036898
Email: sensofragrances@gmail.com