Return & Refund Policy

At SENSO Fragrances, we want you to have a smooth and satisfactory shopping experience. Our return and refund policy is designed to protect both our customers and our products.

1. Returns & Exchanges

You may request a return or exchange within 14 days from the date of receiving your order, subject to the applicable conditions and exceptions under Egyptian consumer protection regulations.

To be eligible for a return or exchange, the product must be:

• In its original condition.
• Unused and unopened.
• In its original packaging.
• Returned with all original accessories, if applicable.
• Accompanied by proof of purchase or order details.

Because perfumes are personal-use products, opened or used perfume bottles may not be eligible for return or exchange unless the product is defective or damaged, subject to applicable consumer protection regulations.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible.

For defective products, you may request an exchange or refund within 30 days from the date of receiving the order, in accordance with applicable Egyptian consumer protection regulations.

Please provide your order details and, where appropriate, clear photos or videos showing the issue so we can review your request.

3. Refunds

Once your return is approved and the product has been received and inspected, we will process the applicable refund.

Where a refund is due, it will be provided according to the applicable regulations and through the appropriate payment method.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

4. Return Shipping

If the return is due to a defective, damaged, or incorrectly delivered product, SENSO will cover the applicable return shipping costs.

For other eligible returns or exchanges, shipping arrangements and any applicable costs will be communicated to you before the return is processed.

5. Non-Returnable Situations

A return may not be accepted where:

• The product has been used or opened, except where the product is defective or otherwise covered by applicable consumer protection regulations.
• The product has been damaged after delivery due to misuse or improper handling.
• The original packaging or product condition has been materially altered by the customer.
• The return request does not meet the applicable legal or policy requirements.

Nothing in this policy limits any mandatory rights granted to consumers under applicable Egyptian law.

6. How to Request a Return

To request a return or exchange, contact us through:

WhatsApp: +20 1014036898
Email: sensofragrances@gmail.com

Please include:

• Your order number
• Your name
• Phone number used for the order
• Reason for the return or exchange
• Photos or videos when relevant

We will review your request and provide you with the next steps.

7. Contact Us

SENSO Fragrances
Giza, Egypt
WhatsApp: +20 1014036898
Email: sensofragrances@gmail.com